Mart Of China
Reviews and Complaints
www.martofchina.com
Anonymous
Washington, Missouri
Mart Of China - Refund Policy Review from Washington, Missouri
Ok people that are screwed from Mart of China make sure u keep a papertrail and stay consistant with contacting them. I will contact the bbb the attorney general my attny and my credit card company if they dont do as they say. They say they will refund all my money.. People keep all ur emails and use them if u have too.. I will take down all these review when they credit my 51.00$ back like they say they will below
Reason of review:
Problems with payment
2 comments
Anonymous
Aberdeen, Scotland
Mart Of China - Dress Review from Aberdeen, Scotland
Ordered a dress, on 10th of January 2015, and had the email along sayin payment has worked, and that it wil take 4-5 days to receive, okay that'snnormal. .......now it's the 21st of January 2015. I emailed them 6 times no reply, I found another email address and they replied sayin it's old address that's not used, found phone number that doesn't work. Disgusting and at least I haven't learn never to order from there again!
Reason of review:
Problem with delivery
Fitz Jlp
Salt Lake City, Utah
RUINED MY WEDDING
This 'business' hasn't responded in days to my inquiry of whether or not my WEDDING dress had been shipped after 9 days from the time that I ordered the dress. I have submitted a complaint, 3 days ago and still nothing. If people can't seem to do business from overseas in a timely, respectful manner, they have no business doing business, at all. SO FRUSTRATING! Take my advice and go somewhere, ANYWHERE ELSE!!!! Now I have to drive an hour, spend $$ that I don't have, (because they won't refund it) and spend hours trying to find a new dress. This kind of business practice is obsurd!!!
Loss:
$30
Cons:
- False reviews on website
- Delivery
Reason of review:
Problem with delivery
Preferred solution: RUSH DELIVER MY DRESS
3 comments
Tierre Arn
Athens, Attica
You are horrible
i have order a jacket 1 month ago and i pay more expensive to come in the first week!iam still waiting! i hope the jacket will come or i will sue your company!i have give 40 euros ..the jacket costs 18 and the and the carries 20 to come fast ..i dont expect this!!please send my jacket as early as you can..this is not good.i will wait one week more i dont know to communicate with the company is hasnt got any way.i dont know what else to write it need 100 words and i dont know why
Loss:
$40
Reason of review:
Poor customer service
Preferred solution: Deliver product or service ordered
Anonymous
Houston, Texas
Mart Of China - Dress Review from Houston, Texas
Getting way out of hand... Purchased items on dec 3rd
Reason of review:
Problem with delivery
1 comment
Makiya Bxi
Castries, Castries
Mart Of China - Refund Policy Review from Castries, Castries
I sent back 15 items because they were badly tailored and I have yet to receive a refund...it has been 2 months and nobody has responded to my email or contacted me to let me know the status...Mart of China are thieves this Company cannot be trustef
4 comments
Anonymous
Springfield, Massachusetts
Mart Of China - Dress Review from Springfield, Massachusetts
Agreed! The sent me a poorly made dress. It didn't even have the same pattern as the photo. They tried to get me to keep the dress because it's too expensive to ship back. It costs about as much as the dress. They offered me a $5 credit to use on their site as compensation. I declined because I don't intend on ordering from them again. Now they are saying I may have to pay for any duty tax in China. They don't mention this in their return policy. And even though technically the dress is the wrong dress they won't fully refund me. 60% is all they'll give me minus any duty tax which could be as much as the dress!!! Ugh never again will I order from these types of sites!
Reason of review:
Bad quality
Anonymous
Lake Charles, Louisiana
Mart Of China - Coat Review from Lake Charles, Louisiana
I ordered two of the exact same coats. I heard they ran small so I ordered larger than normal plus one more sz up. The XL fits like a small and the large would fit a 12 yr. that coat came in a totally different material. I asked how to get the return address, it's not on the paperwork. They sent me back a note suggesting that I just give them to someone as a gift !! Never gave me the address. I spent $57 for nothing!! I am trying to turn them in to consumer protection. I told them I wanted my money back for the second time. Now they no longer answer my request. This is mail fraud/thief. You should always be able to return and the two separate materials on the same identical jacket is the last straw. Any suggestions
Reason of review:
Problems with payment
1 comment
Anonymous
Naperville, Illinois
Mart Of China - Refund Policy Review from Naperville, Illinois
Lets see if they refund like they say they will.. if and when they do I will remove all my reviews. This has been so time consuming and such a hassle.
Reason of review:
Problems with payment
Margreat Hgq
Toronto, Ontario
SIZES REDICULOUS
XXL WOULD NOT EVEN GO OVER MY HEAD!!! I CHECKED THE SIZE CHART AND ORDERED EXTRA AS I WANTED IT TO BE LOOSE-FITTING GLAD I CANCELLED THE COAT ORDER TOO EXPENSIVE TO RETURN-POSTAGE IS MORE THAN ITEM IS WORTH THEIR ITEMS LOOK AMAZING BUT IF THIS ITEM IS INDICATIVE OF THEIR CLOTHES, NOT WORTH ORDERING VERY VERY DISAPPOINTED AS THEIR STUFF LOOKS GREAT BUT NOW AM AFRAID TO ORDER ANY THING ELSE FROM THEIR LARGE COLLECTION OF DRESSES, TOPS, COATS, JACKETS, SWEATERS, ETC. THE COLLECTION SO VERY WONDERFUL BUT NOW I AM NERVOUS TO ORDER ANY THING SO SORRY THIS HAS HAPPENED
Loss:
$25
Pros:
- Catelogue
Cons:
- Sizing
Reason of review:
POOR SIZING
Preferred solution: Let the company propose a solution
1 comment
Anonymous
Los Angeles, California
Mart Of China - Online Order Review from Los Angeles, California
Wow... I should have listened to these reviews this place is a complete scam! I bought $100 worth of trash basically, everything I recieved was damaged or sewn wrong! The items look nothing like the pictures they put up...its a to good to be true website! I tired to return or exchange and it's basically final sale unless you want to pay double or triple to send there *** back! They suggest I sell it or give it as a gift! Also I tried to add reviews on the products I purchsed and it's impossible to add reviews lol I wanted to warn others! It took well over a month for me to even get the stuff ... Don't buy from them you'll regret it and the changed there name to mod lily prob due to complaints and or better buisness bureau
Reason of review:
Damaged or defective
1 comment
Anonymous
Memphis, Tennessee
Dress size
Your dresses are very adorable. The ones I ordered fit very sexy except the length, it was to short. I rather for my dresses to be knee length because I've a very small waist and wide hips. Every dress I ordered was to short except 2. I was very disappointed only because I couldn't wear them not because I didn't love them. I've been thinking about placing another order before July 4th, 2015 on one occasion. I would like for a representative to give me a call to discuss this matter so this mistake will not happen again before I place my next order.
Loss:
$80
Pros:
- Catelogue
Reason of review:
Problems with Dress Length only
Preferred solution: Let the company propose a solution
Anonymous
Bisbee, Arizona
Outfit Review
I order two outfits from this site on feb.21,2015 & i still havent got them yet....everytime i call their number it go straight to voicemall....i promise you i want order from this site again
Reason of review:
Problem with delivery
klscience
Melbourne, Victoria
Mart of China online company false advertising
Mart of China is an online China company selling clothes online which I had numerous issues with. Setting aside the smaller ones and only concentrating on four major issues: Firstly, false advertising. They advertised a jacket as leather. Made of leather. So I bought it. I arrived (it arrived almost a month later although I was charged for UPS) and it wasn't leather! I chatted online with the supplierr and they confirmed it was PVC and when I said it was false advertising, was merely told "ok, we'll remove the leather from the description". I don't want PVC, my skin can't breath in it. Secondly, another item which arrived was of a totally different product. After taking pictures of the product and sending it to them, they admitted the blouse I ordered was out of stock so they substituted with a tube. I don't wear tube and don't want it. Thirdly, I asked for refund of the two items and they refused. Still in dispute after 3 weeks. I wrote a number of reviews of the clothing I bought (15 pieces) and obviously the bad reviews failed to be published on their site. Lastly, they overcharged for shipping costs. They probably charged me for around 6kg but the actual weigh was only 4kg.
Loss:
$35
109 comments
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Verified Reviewer | Bellevue, WashingtonOnline Order Review
IM.a.costumer. from miami. i placed. my order on December. m still. waiting. for my shopping. i thinking. to cancel my order
Reason of review:
Problem with delivery
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I having same issues 2 different orders both too small and phone number is always busy no email address and no return information so no way to contact them! Smart people right!? They better credit my charge card!!
Dear,
Please contact with us directly.
We will apply the refund for you and you can check it in 2-3 working days and during this 2-3 working days please be a little more patient.
We will also send you an email when refund is offered and then, please keep your promise.
We sincerely hope that all the customer contact with us directly so that we can solve the problem as soon as possible .