Anonymous
map-marker Washington, Missouri

Mart Of China - Refund Policy Review from Washington, Missouri

Mart Of China - Refund Policy Review from Washington, Missouri
Ok people that are screwed from Mart of China make sure u keep a papertrail and stay consistant with contacting them. I will contact the bbb the attorney general my attny and my credit card company if they dont do as they say. They say they will refund all my money.. People keep all ur emails and use them if u have too.. I will take down all these review when they credit my 51.00$ back like they say they will below
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Reason of review:
Problems with payment
2 comments
Guest

I having same issues 2 different orders both too small and phone number is always busy no email address and no return information so no way to contact them! Smart people right!? They better credit my charge card!!

jack I Qvz

Dear,

Please contact with us directly.

We will apply the refund for you and you can check it in 2-3 working days and during this 2-3 working days please be a little more patient.

We will also send you an email when refund is offered and then, please keep your promise.

We sincerely hope that all the customer contact with us directly so that we can solve the problem as soon as possible .

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Anonymous
map-marker Aberdeen, Scotland

Mart Of China - Dress Review from Aberdeen, Scotland

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Ordered a dress, on 10th of January 2015, and had the email along sayin payment has worked, and that it wil take 4-5 days to receive, okay that'snnormal. .......now it's the 21st of January 2015. I emailed them 6 times no reply, I found another email address and they replied sayin it's old address that's not used, found phone number that doesn't work. Disgusting and at least I haven't learn never to order from there again!
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Reason of review:
Problem with delivery
Fitz Jlp
map-marker Salt Lake City, Utah

RUINED MY WEDDING

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This 'business' hasn't responded in days to my inquiry of whether or not my WEDDING dress had been shipped after 9 days from the time that I ordered the dress. I have submitted a complaint, 3 days ago and still nothing. If people can't seem to do business from overseas in a timely, respectful manner, they have no business doing business, at all. SO FRUSTRATING! Take my advice and go somewhere, ANYWHERE ELSE!!!! Now I have to drive an hour, spend $$ that I don't have, (because they won't refund it) and spend hours trying to find a new dress. This kind of business practice is obsurd!!!
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Loss:
$30
Cons:
  • False reviews on website
  • Delivery
Reason of review:
Problem with delivery

Preferred solution: RUSH DELIVER MY DRESS

3 comments
Guest

No idea why you'd buy your wedding dress from a Chinese online store...

Guest

wat the *** were u thinking buying a wedding dress from china. should hv bought it in the US online ....

duuuuhhh dummmyy .... all kinds of *** can go wrong ...

Guest

You better go buy that other dress because you're going to hate the one they send you.

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Tierre Arn
map-marker Athens, Attica

You are horrible

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i have order a jacket 1 month ago and i pay more expensive to come in the first week!iam still waiting! i hope the jacket will come or i will sue your company!i have give 40 euros ..the jacket costs 18 and the and the carries 20 to come fast ..i dont expect this!!please send my jacket as early as you can..this is not good.i will wait one week more i dont know to communicate with the company is hasnt got any way.i dont know what else to write it need 100 words and i dont know why
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Loss:
$40
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Houston, Texas

Mart Of China - Dress Review from Houston, Texas

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Mart Of China - Dress Review from Houston, Texas
Mart Of China - Dress Review from Houston, Texas - Image 2
Getting way out of hand... Purchased items on dec 3rd
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Reason of review:
Problem with delivery
1 comment
jack I Qvz

Dear customer,

I am customer service representative from Mart of China.

Can you please tell me what's your question and what can i do for you?

Any questions you can submit a ticket on the website so that we can solve the problems for you as soon as possible.

The contacting link is http://www.martofchina.com/support.php

Waiting for your reply!

Makiya Bxi
map-marker Castries, Castries

Mart Of China - Refund Policy Review from Castries, Castries

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I sent back 15 items because they were badly tailored and I have yet to receive a refund...it has been 2 months and nobody has responded to my email or contacted me to let me know the status...Mart of China are thieves this Company cannot be trustef
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4 comments
Guest

is there anybody knows the exact address where to return poooooor items...please post it here.

Guest
reply icon Replying to comment of Guest-896386

I wish I knew. I have been trying to get them to tell me how to return 2 items and have sent numerous emails..

all I get in return is a status "waiting for reply" They will not return any of my emails with what they are waiting for.. I am so frustrated!

Guest

I have the same problem...let us call our credit card company, that's the way to do it.

Guest

I think this martofchina are just thieve i ordee the a dress and i pid for very fast shipping by dhl in 3 day i have never receive i send mails nonone care to answer le i realky regret i spend my money for nothing i wilk bever ever order here again

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Anonymous
map-marker Springfield, Massachusetts

Mart Of China - Dress Review from Springfield, Massachusetts

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Agreed! The sent me a poorly made dress. It didn't even have the same pattern as the photo. They tried to get me to keep the dress because it's too expensive to ship back. It costs about as much as the dress. They offered me a $5 credit to use on their site as compensation. I declined because I don't intend on ordering from them again. Now they are saying I may have to pay for any duty tax in China. They don't mention this in their return policy. And even though technically the dress is the wrong dress they won't fully refund me. 60% is all they'll give me minus any duty tax which could be as much as the dress!!! Ugh never again will I order from these types of sites!
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Reason of review:
Bad quality
Anonymous
map-marker Lake Charles, Louisiana

Mart Of China - Coat Review from Lake Charles, Louisiana

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I ordered two of the exact same coats. I heard they ran small so I ordered larger than normal plus one more sz up. The XL fits like a small and the large would fit a 12 yr. that coat came in a totally different material. I asked how to get the return address, it's not on the paperwork. They sent me back a note suggesting that I just give them to someone as a gift !! Never gave me the address. I spent $57 for nothing!! I am trying to turn them in to consumer protection. I told them I wanted my money back for the second time. Now they no longer answer my request. This is mail fraud/thief. You should always be able to return and the two separate materials on the same identical jacket is the last straw. Any suggestions
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Reason of review:
Problems with payment
1 comment
Guest

They gave me the same run around. Finally got this message!

Customers shall only return by post office or registered mail, in case of tax and duty in China.

Any tax is charged, customers pay for it. Your RMA is xxxx please write this number in the Remark column.

Below is our return address : Room281, #15-3 Building, 999 Ningqiao Road, Pudong , Shanghai, 201206, China phone number, 150******** receiver name: Fangfang After you send it back, please offer us the tracking number. we will refund 60% of payment to you after getting this returned package according to our return policy pls advise

Anonymous
map-marker Naperville, Illinois

Mart Of China - Refund Policy Review from Naperville, Illinois

Mart Of China - Refund Policy Review from Naperville, Illinois
Mart Of China - Refund Policy Review from Naperville, Illinois - Image 2
Lets see if they refund like they say they will.. if and when they do I will remove all my reviews. This has been so time consuming and such a hassle.
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Reason of review:
Problems with payment
Margreat Hgq
map-marker Toronto, Ontario

SIZES REDICULOUS

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XXL WOULD NOT EVEN GO OVER MY HEAD!!! I CHECKED THE SIZE CHART AND ORDERED EXTRA AS I WANTED IT TO BE LOOSE-FITTING GLAD I CANCELLED THE COAT ORDER TOO EXPENSIVE TO RETURN-POSTAGE IS MORE THAN ITEM IS WORTH THEIR ITEMS LOOK AMAZING BUT IF THIS ITEM IS INDICATIVE OF THEIR CLOTHES, NOT WORTH ORDERING VERY VERY DISAPPOINTED AS THEIR STUFF LOOKS GREAT BUT NOW AM AFRAID TO ORDER ANY THING ELSE FROM THEIR LARGE COLLECTION OF DRESSES, TOPS, COATS, JACKETS, SWEATERS, ETC. THE COLLECTION SO VERY WONDERFUL BUT NOW I AM NERVOUS TO ORDER ANY THING SO SORRY THIS HAS HAPPENED
View full review
Loss:
$25
Pros:
  • Catelogue
Cons:
  • Sizing
Reason of review:
POOR SIZING

Preferred solution: Let the company propose a solution

1 comment
jack I Qvz

Dear Customer,

I am customer service representative from Mart of China and i am very pleased to help you.

First, can you please tell me your order number?Because i can't offer any solution without the basic information of the order .

Second, we have to say that we are Asian size which is smaller than that of western country so we generally suggest customer buy a larger size.

Finally, we hope you can contact with us directly and we will offer a partial refund for you or offer another solution to this matter.

Contacting link is http://www.martofchina.com/support.php

Anonymous
map-marker Los Angeles, California

Mart Of China - Online Order Review from Los Angeles, California

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Wow... I should have listened to these reviews this place is a complete scam! I bought $100 worth of trash basically, everything I recieved was damaged or sewn wrong! The items look nothing like the pictures they put up...its a to good to be true website! I tired to return or exchange and it's basically final sale unless you want to pay double or triple to send there *** back! They suggest I sell it or give it as a gift! Also I tried to add reviews on the products I purchsed and it's impossible to add reviews lol I wanted to warn others! It took well over a month for me to even get the stuff ... Don't buy from them you'll regret it and the changed there name to mod lily prob due to complaints and or better buisness bureau
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Reason of review:
Damaged or defective
1 comment
Guest

I was going to buy some items but after seeing the reviews naw it's not for me and they double the price of their items because they changed the name of the company. Always shop around because if it sales cheap that's just what you're going to get some cheap *** ish.

Anonymous
map-marker Memphis, Tennessee

Dress size

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Your dresses are very adorable. The ones I ordered fit very sexy except the length, it was to short. I rather for my dresses to be knee length because I've a very small waist and wide hips. Every dress I ordered was to short except 2. I was very disappointed only because I couldn't wear them not because I didn't love them. I've been thinking about placing another order before July 4th, 2015 on one occasion. I would like for a representative to give me a call to discuss this matter so this mistake will not happen again before I place my next order.
View full review
Loss:
$80
Pros:
  • Catelogue
Reason of review:
Problems with Dress Length only

Preferred solution: Let the company propose a solution

Anonymous
map-marker Bisbee, Arizona

Outfit Review

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I order two outfits from this site on feb.21,2015 & i still havent got them yet....everytime i call their number it go straight to voicemall....i promise you i want order from this site again
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Reason of review:
Problem with delivery
klscience
map-marker Melbourne, Victoria

Mart of China online company false advertising

Mart of China is an online China company selling clothes online which I had numerous issues with. Setting aside the smaller ones and only concentrating on four major issues: Firstly, false advertising. They advertised a jacket as leather. Made of leather. So I bought it. I arrived (it arrived almost a month later although I was charged for UPS) and it wasn't leather! I chatted online with the supplierr and they confirmed it was PVC and when I said it was false advertising, was merely told "ok, we'll remove the leather from the description". I don't want PVC, my skin can't breath in it. Secondly, another item which arrived was of a totally different product. After taking pictures of the product and sending it to them, they admitted the blouse I ordered was out of stock so they substituted with a tube. I don't wear tube and don't want it. Thirdly, I asked for refund of the two items and they refused. Still in dispute after 3 weeks. I wrote a number of reviews of the clothing I bought (15 pieces) and obviously the bad reviews failed to be published on their site. Lastly, they overcharged for shipping costs. They probably charged me for around 6kg but the actual weigh was only 4kg.
View full review
Loss:
$35
109 comments
Guest

We're really upset. Ordered the dress more then 1 month ago...And still didn't receive anything....

jack I Qvz
reply icon Replying to comment of Guest-879719

dear customer, you may receive our reply in 1 working day if you e-mail us. Since it's National holiday in China between 1st till 7th Oct, some shipments are delayed because the express company are not working.

can you tell me your order number? we will pay more attention to it and update you the information if necessary.

Guest
reply icon Replying to comment of jack I Qvz

Wow. Never thought your business would suck so bad that you search and troll review sites to combat your *** business practices.

Guest

Hi everyone. I thought I would quickly throw in my two cents here :) I own an online merchandise website that has been really starting to pick up on the traffic and was looking for a way to keep my customers on the site longer and hey buy some stuff.

I had heard about Mart of China off Instagram and had a look through their stuff tonight. It was a well made site and so far my only complaint is the high cost of shipping. I've just purchased two dresses and a pair of leggings to test their quality, service and shipping time. I actually had found this blog afterwards doing a little more research on the company.

To be honest it scared me and I even started to head to PayPal to cancel my order. Instead I read just a little more on here and came to the realization that maybe just maybe they are being unfairly persacuted by a competitor as all the major players in this convo are not willing to give a purchase order #.

So for the sake of all those reading this after me and for my own *** curiosity I kept my order :p Stay tuned for the conclusion of my experience with MOC. Cheers

Guest
reply icon Replying to comment of Guest-840031

Did they ever come in?

Guest

Worst experience ever with martofchina! I am a student and regret buying heels to sell on to make a bit of extra cash, as the minute I tried them on they snapped!!! Do not buy off them!!

Guest
reply icon Replying to comment of Guest-780236

Dear friend,

thanks for letting us know your problem. can you tell me your order number?then we can help you resolve the :) issue

jack I Qvz

We always take customers' feedback seriously especially the terrible ones. Because It is the ones that tell us where we can improve that are valuable

So we asked the reviewers to tell us the order number to help resolve their issue.

, But none of them replied us back.

The truth is they never purchase from our site and therefore cannot provide an order number. All their make ups is nonsense and pointless.

Guest
reply icon Replying to comment of jack I Qvz

i am really very scared to shop from your sit, but i just cant stop my self because i have just loved some of your items...

i am from India, Sikkim and its very much near to china so i guess i, may not b having much problem with shipping delays ..

what do you suggest jack Irina?????????????????????

Guest

i admit that it is a joyful shopping experience, i just order one necklace, for the sake of its security, just buy one item for free shipping, but they shipped to me, i got it, it is so nice and gorgeous to match the clothes...

so i am gonna to order something else

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Yovanny Sdh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

Online Order Review

IM.a.costumer. from miami. i placed. my order on December. m still. waiting. for my shopping. i thinking. to cancel my order
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Reason of review:
Problem with delivery