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Mart Of China - Dress Review from Houston, Texas
Mart Of China - Dress Review from Houston, Texas
Getting way out of hand... Purchased items on dec 3rd
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jack Irina
jack Irina

Dear customer,I am customer service representative from Mart of China.Can you please tell me what's your question and what can i do for you?Any questions you can submit a tick...

1.0
#576799
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Mart Of China - Terrible Customer Service
Mart Of China - Terrible Customer Service
When the items arrived they looked nothing like what the website showed them to look like and the quality was very poor (the bottom of the dress wasn't even straight). When I contacted them they tried to bribe me saying I should make a new order and tried giving me a...
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jack Irina
jack Irina

We are terribly sorry for what happened. What we have offered is just a suggestion because if you ask for a refund you need return the order back and according to our return p...

jack Irina
jack Irina

We are terribly sorry for what happened. What we have offered is just a suggestion because if you ask for a refund you need return the order back and according to our return p...

#576586
Reply to reviews
I placed an order on 1/12/14 and items were shipped out on the 9/12/14 according to the ticket i received but the shipping status hasn't changed at all since the 11/12 which was still being held in Shanghai. Contacted customer service numerous times and they were fast...
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jack Irina
jack Irina

Dear customer, We are terribly sorry for what happened and i know that you may want the items urgently.But there are three shipping methods on the website with different deliv...

Burwood East, Victoria County
I didn't like
  • Delivery
  • False info given to customer
#575565
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Paid $30 for express shipping (3-5 days) however, it took a week to get any kind of confirmation. I cancelled my order because a rep said shipments will be delayed due to the holiday season. But why advertise 3-5 days shipping as an option. I was hesitant from the very...
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jack Irina
jack Irina

Dear customer,Sorry for the confusing, let me explain it for you.The deliver time stated on the website of 3-5 working days for expedited shipping mean time after shipping but...

#575075
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Coast a lot of money to delever it fast and took almost a month and some items out of stock I refunded my money still do nothing one month again.
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jack Irina
jack Irina

Dear customer,We are terribly sorry for what happened.We can't offer free shipping because we have offered products at low price, it maybe a little expensive for expedited shi...

2.1
#574504
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I had placed an order week back and till date I have not received any confirmation ..they have deducted amount from my account on very same day ...plz suggest me what should I do now..I want to cancel my order.
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jack Irina
jack Irina

Dear customer,We totally understand your feeling and you may started worrying about the order.Firstly, if the order was paid but unconfirmed, there are 3 situations :1. you pa...

#572776
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Do not buy from this company! I bought a dress on Dec. 7th, paid $20 extra for expedited shipping and today is the 16th and though they have gotten my money I have yet to receive my dress. I have sent them a complaint but still no response as of today. I had to buy...
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Anonymous
Anonymous

Should i cancel my credit card so they dont have my information

jack Irina
jack Irina

Dear Customer,We are sorry for what happened and i know that you may place the order as Christmas gift so you want it urgent.But on our site, expedited shipping means order wi...

#570618
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saw a dress on the website..ordered the dress..received the wrong colored dress..sent it to the return address on the package..a while later (over a month & then some) the return package comes back..been going back & forth every since..they asked for a picture...
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jack Irina
jack Irina

Dear, we are terribly sorry for what happened, but the order you sent back is not sent back by us just because the address on the package is not the return address.please cont...

#570009
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Positive Experience Review

After making several complaints, Martofchina has finally made me extremely happy. I've submitted several bad reviews about them because they sent me the wrong size coat and it was difficult to get ahold of someone. But they actually refunded all of my money. If you're having any problems like this, just be patient. Be sure to save all receipts and emails and they will take care of you!!
#569568
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Mart Of China - All info are false on this website
Mart Of China - All info are false on this website
Mart Of China - All info are false on this website
Mart Of China - All info are false on this website
Mart Of China - All info are false on this website
Mart Of China - All info are false on this website
Mart Of China - All info are false on this website
Mart Of China - All info are false on this website
Mart Of China - All info are false on this website
Mart Of China - All info are false on this website
MART OF CHINA IS THE WORST WEBSITE DEALT WITH ONLINE. Cheap products, nothing like the pictures or description I ordered 8 dresses together and I wish I didn't waste my money on their cheap products. All the 8 dresses in description say that they material s cotton...
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Anonymous
justagirl

I really like the blue dress for everyday type wearing...its pretty

Anonymous
common sense

sue!

1.0
I didn't like
  • False reviews on website
  • Bad material
  • Fales describtion
#568864
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